Refund Policy
Seven days after purchase you can ask for your money back without giving a reason. If the plugin turns out to be faulty or not as described, we refund later too. This is a short English summary; the full Russian policy at keyostore.ru/refunds/ is the canonical text.
Summary of the policy dated August 12, 2026
In short
The plugin is a digital product with a simple rule: within 7 days of purchase you can walk away and get a full refund, no explanation needed. Whether the key was activated makes no difference.
After that, refunds need a reason: the plugin is defective, doesn't match what the site describes, or the failure happened on our side. Those cases are below.
And before any purchase there's a free 7-day trial of the full version — so you can test the plugin on your own projects and never need a refund in the first place.
The 7-day window
- no reason required — saying "it didn't work for me" is enough;
- an activated, used key doesn't stand in the way;
- the full amount comes back, with no deductions on our side;
- the key is revoked at the same time — see key revocation.
The count starts the day after payment. Write to the Telegram bot — the same one where you bought.
Defects and mismatches
When the week is over, "just because" no longer applies — but these reasons have no deadline:
- a critical fault blocking the plugin's main advertised function;
- functionality that doesn't match the description on the site;
- incompatibility with versions of Premiere Pro or operating systems the site explicitly claims to support;
- other defects we failed to fix within a reasonable time.
Before refunding we may offer a fix — a plugin update or a license rebind to another machine. A refund applies when the defect can't be fixed in reasonable time or you decline the offered fix for objective technical reasons.
Our-side failures
A refund or a reissued key also applies when:
- you were charged twice, or by mistake, for the same order;
- payment was confirmed but the license key never arrived;
- activation is impossible for technical reasons on our side — say, a license server outage we couldn't fix in reasonable time.
A brief server outage alone isn't a refund ground: the plugin works offline for up to 14 days, so short downtime doesn't affect real use.
How to ask
- Write to the Telegram bot — the same one where you bought.
- Describe what happened and what you expected.
- Attach proof — a screenshot, a short screen recording, or the steps that reproduce the problem. It speeds things up a lot.
We review the request and reply within 10 days.
Timelines and method
| Review of the request | up to 10 days from your message |
|---|---|
| Sending the money | within 10 days of the refund demand |
| Method | back to the same account, card or wallet the payment came from; crypto payments are refunded to the originating wallet address |
| Deductions | none on our side — the full order amount returns |
The actual posting time depends on your bank or payment service — that part is out of our hands.
Key revocation after a refund
When the money is returned, the license key is revoked on the server, the right to use the plugin ends, and you agree to delete your copies of the plugin. Using it after the refund and revocation breaks these terms and our rights.
Projects and keyframes you've already set don't change: the plugin works with standard Premiere keys and writes nothing of its own into the project.
Write to support — we'll sort it out and tell you what to do.